Refunds may be issued for qualifying orders up to $250. We are committed to ensuring a positive customer experience and addressing issues related to non-receipt, delayed delivery, damage, or discrepancies with product descriptions.

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Eligibility for Refund:

1. Non-Receipt of Package:

   • If a buyer does not receive their package and it is confirmed to be lost in transit, a refund may be issued.

   • The buyer must notify us within 30 days from the estimated delivery date to be eligible for a refund.

2. Delayed Delivery:

   • If an item arrives after its estimated delivery date window, a refund may be provided.

   • The buyer must inform us of the delay within 30 days from the original estimated delivery date to qualify for a refund.

3. Damaged Item:

   • Refunds for damaged items will be considered for the first instance per calendar year.

   • The buyer must report the damage within 7 days of receiving the item and provide photographic evidence of the damage.

4. Item Does Not Match Description:

   • If an item does not match the listing description and photos, a refund may be issued.

   • The buyer must contact us within 7 days of receiving the item and provide evidence that demonstrates the discrepancy between the item received and the listing description.

 

Refund Process:

• To initiate a refund request, the buyer must contact our customer service team with the relevant details and supporting evidence (e.g., photos, tracking information).

• Refunds will be processed to the original method of payment and may take up to 14 business days to appear in the buyer's account.

• For orders qualifying for refunds, we will also provide instructions on how to return the item, if necessary.

 

Exclusions:

• Orders exceeding $250 are not eligible for a refund under this policy. Refunds for these orders will be evaluated on a case-by-case basis and may require additional documentation.

• Any claims outside of the specified timeframes will not be eligible for a refund.